Privacy Policy
jljl5.ph — Your Data, Protected

1 Introduction

jljl5.ph is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your personal information with us — whether during registration, while making a deposit, or when contacting our support team — you are placing your trust in us. We take that responsibility seriously.

This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC). It applies to all personal data collected through the jljl5.ph website, mobile platform, and any related services or communications.

This Policy should be read alongside our Terms & Conditions, which govern your use of the jljl5.ph platform. Together, these documents form the complete agreement between you and jljl5.ph regarding your personal data and your use of our services.

If you have any questions about this Privacy Policy or how jljl5.ph handles your personal data, please refer to Section 15 for our contact details and Data Protection Officer (DPO) information.

2 Personal Data We Collect

jljl5.ph collects only the personal data that is necessary for the lawful operation of our gaming platform, compliance with regulatory requirements, and the delivery of a safe and enjoyable experience for our players. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — players must be 21 years or older)
• Residential address (including barangay, city/municipality, province, and postal code)
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, Voter's ID, or PRC ID)
• Proof of address documents (e.g., utility bills, bank statements dated within 3 months)
• Selfie or live photo for biometric identity verification where required

2.3 Financial Information

• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name and number for BPI, BDO, or Metrobank)
• Transaction history, including deposit amounts, withdrawal requests, and processing dates
• Account balance and wagering history

jljl5.ph does not store full credit or debit card numbers on our servers. Payment processing is handled by PCI-DSS compliant third-party payment processors.

2.4 Technical & Usage Data

• IP address and approximate geolocation (city/region level)
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the jljl5.ph platform
• Login timestamps and access logs
• Game play history, including games played, bet amounts, and outcomes

2.5 Communications Data

• Records of communications with jljl5.ph customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in/opt-out records

3 How We Collect Your Data

jljl5.ph collects personal data through the following channels and methods:

• Account Registration: When you create a jljl5.ph account, you directly provide us with your identity and contact information.
• KYC Verification: When you submit identity documents to complete the Know Your Customer (KYC) process required for withdrawals and regulatory compliance.
• Deposits & Withdrawals: When you initiate financial transactions on the platform, payment-related data is collected and processed.
• Platform Usage: Technical and usage data is collected automatically as you navigate and interact with the jljl5.ph website and games.
• Cookies & Tracking Technologies: As described in Section 9, we use cookies and similar technologies to collect data about your browsing behavior on our platform.
• Customer Support Interactions: When you contact our support team via live chat or email, we collect and retain records of those communications.
• Third-Party Verification Services: In some cases, we may receive data about you from third-party identity verification or fraud prevention services that we engage to comply with our regulatory obligations.

4 How We Use Your Personal Data

jljl5.ph uses the personal data we collect for the following specific purposes:

Purpose	Data Used
Account creation & management	Identity, contact, and login data
Age & identity verification (KYC)	Identity documents, date of birth, selfie/photo
Processing deposits & withdrawals	Financial and payment method data
Fraud prevention & security monitoring	IP address, device data, transaction history
Regulatory compliance & AML obligations	Identity documents, transaction records
Customer support & dispute resolution	Communications data, account history
Responsible gaming monitoring	Gaming activity, session data, self-exclusion records
Platform improvement & analytics	Usage data, technical data (anonymized where possible)
Marketing communications (with consent)	Email address, marketing preferences
Legal obligations & law enforcement requests	Any data required by applicable law or court order

jljl5.ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5 Legal Basis for Processing

jljl5.ph processes your personal data on the following legal bases, as recognized under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jljl5.ph (i.e., the Terms & Conditions you agreed to upon registration). This covers account management, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing is required for jljl5.ph to comply with applicable laws and regulations, including Anti-Money Laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to relevant Philippine regulatory authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests of jljl5.ph, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending you marketing communications or using non-essential cookies, we will obtain your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

jljl5.ph does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• Identity Verification Providers: Third-party KYC and AML compliance service providers engaged to verify your identity and screen against sanctions lists and politically exposed persons (PEP) databases.
• Gaming Software Providers: Game studios and software providers whose games are available on the jljl5.ph platform may receive anonymized or pseudonymized gameplay data for technical and regulatory purposes.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged to operate and secure the jljl5.ph platform.
• Regulatory Authorities: Philippine government agencies, law enforcement bodies, and regulatory authorities (including PAGCOR and the Anti-Money Laundering Council) where disclosure is required by law, court order, or regulatory directive.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by jljl5.ph, subject to professional confidentiality obligations.

All third-party service providers engaged by jljl5.ph are required to process your personal data only in accordance with our instructions and applicable data protection laws. We do not permit our service providers to use your data for their own purposes.

7 Data Retention

jljl5.ph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if the records are relevant to an ongoing dispute or legal proceeding.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, whichever occurs first.
• Technical & Usage Logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, jljl5.ph will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8 Data Security

jljl5.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• TLS/SSL Encryption: All data transmitted between your device and jljl5.ph servers is encrypted using Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jljl5.ph personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication (2FA): jljl5.ph offers 2FA via SMS OTP for player accounts to provide an additional layer of login security.
• Penetration Testing: Our platform undergoes regular security assessments and penetration testing by independent cybersecurity professionals.
• Incident Response: jljl5.ph maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay.

While jljl5.ph takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9 Cookies & Tracking Technologies

jljl5.ph uses cookies and similar tracking technologies to operate and improve our platform, analyze usage patterns, and deliver a personalized experience. A cookie is a small text file placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the jljl5.ph platform. These cookies enable core functions such as account login, session management, and security features. They cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized data about how players use the jljl5.ph platform, including which pages are visited most frequently and how players navigate between sections. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These cookies do not track your activity on third-party websites.

9.2 Managing Cookies

You can manage your cookie preferences through the cookie consent banner displayed when you first visit jljl5.ph, or through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the jljl5.ph platform. Disabling other categories of cookies will not affect your ability to play games or make transactions.

10 Your Data Rights

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights with respect to your personal data held by jljl5.ph:

• Right to Be Informed: You have the right to be informed about how jljl5.ph collects, uses, and processes your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that jljl5.ph holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account information directly through your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our ability to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jljl5.ph has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reason for it.

11 Minors & Age Policy

The jljl5.ph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jljl5.ph does not knowingly collect personal data from individuals under the age of 21.

If jljl5.ph discovers or has reason to believe that personal data has been collected from a person under 21 years of age, we will:

• Immediately suspend the associated account pending investigation.
• Delete all personal data associated with the underage account as soon as practicable.
• Refund any deposits made, less any applicable administrative costs, to the payment method used.
• Permanently ban the associated device identifiers and payment methods from the platform.

Parents and guardians who believe that their child may have registered on jljl5.ph are encouraged to contact our support team immediately so that we can take prompt action.

12 International Data Transfers

jljl5.ph primarily processes and stores personal data within the Republic of the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, identity verification services, and gaming software providers — may process data in other countries.

Where personal data is transferred outside the Philippines, jljl5.ph ensures that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Implementing contractual data protection clauses with all international service providers that require them to process your data in accordance with Philippine data protection standards.
• Conducting due diligence on the data protection practices of all international service providers before engaging their services.

13 Third-Party Services & Links

The jljl5.ph platform may contain references to third-party services, such as payment processors (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. These third parties operate under their own privacy policies, which are independent of this Privacy Policy.

jljl5.ph is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jljl5.ph. Our engagement of third-party processors is governed by data processing agreements that require them to maintain appropriate data protection standards.

jljl5.ph does not include links to unaffiliated external websites on our platform. Any third-party service you interact with through jljl5.ph (such as your GCash or BPI app when making a deposit) is governed by that service's own terms and privacy policy.

14 Changes to This Privacy Policy

jljl5.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Notify registered players via email to the address on file at least fourteen (14) days before the changes take effect, where the changes materially affect your rights.
• Display a prominent notice on the jljl5.ph platform informing players of the update.

Your continued use of the jljl5.ph platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Privacy Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed of how jljl5.ph protects your personal data.

15 Contact & Data Protection Officer

jljl5.ph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly on the jljl5.ph website.

All data rights requests and privacy-related inquiries will be acknowledged within five (5) business days and resolved within thirty (30) calendar days, in accordance with NPC guidelines.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.